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![]() The ACCESS dispatcher will make every effort to get you picked up as soon as possible. airlines, and to flights to or from the United States by foreign airlines. The Department of Transportation has a rule defining the rights of passengers and the obligations of airlines under this law. If this occurs with your trip, please call ACCESS immediately to confirm a time for pick-up. The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel. ![]() Will Call: A scheduled trip is placed on will call for those passengers who get to their original destination late due to unforeseen delays on behalf of ACCESS and/or for medical emergency situations. There will be no interruption in service until a determination has been made on your appeal. ![]() You will receive instructions on how to appeal in your service suspension notice. If your service is suspended for no-shows, you have the right to appeal that decision. You will not be charged with a no-show for circumstances beyond your control. ACCESS will consider suspending service for those who habitually fail to take trips according to the no-show definition. No-Show: A no-show occurs when a passenger fails to board the vehicle within (5) minutes after the driver arrives within the scheduled window time, cancels a trip at the door, or cancels a trip late within (1) hour of the scheduled pick up time. If you need to cancel your scheduled trip, please call 81 at least one (1) hour prior to your trip. Drivers are not allowed to go into residences to assist passengers.Ĭhanges, No Shows, Will Calls and CancellationsĬhanges in pick-up times and/or destinations must be made before 5 p.m. Once your driver arrives, you will have five (5) minutes to board the vehicle for your trip. Please be ready to go and waiting in a place where you can hear or see the vehicle when it arrives. The reservationist will then give you an approximate time your driver will arrive within fifteen (15) minutes before or after this time (a 30-minute window).
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